office open between
8:00am - 8:00pm
voice:
+44 ( 0) 1458 832351
email: middlewick@btconnect.com

Terms & Conditions

We request one third of the price as a reservation fee with the balance to be paid one month prior to arrival. If you are booking within one month of your arrival the total amount is due. Group bookings may be subject to a 10% surcharge in the event the balance of payment is not made prior to 30 days before arrival.

In the event of bookings made by insurance companies on behalf of clients, we reserve the right to place a 10% surcharge on to the cost of the accommodation. We have experienced slow payments, poor communication and lack of integrity from some of these companies. Feel free to contact us for specific details.

In the event you are unable to honour your booking we may retain the amount paid until a new booking is confirmed at which time all funds will be returned in full. If the balance of payment is not received thirty days prior to arrival, we reserve the right to place the accommodation back on the market with a refund of the deposit payable in the event of a re-let. It is suggested you purchase trip cancellation insurance to cover any unfortunate eventuality. link to cancellation insurance

Unfortunately we cannot accept pets as there are two resident dogs and one aging cat that would be hugely offended. Smoking is not permitted in the interiors of any of the buildings. The lighting of fireworks is not permitted on the property at any time.

Your cottage is available from 4 p.m. on the day of arrival and guests are expected to leave by 10 a.m to allow our cleaning staff access.

Finally we have disposed of the tiresome coin operated meters for the utilities. The meters will be read when you arrive and when you leave with adjustments being handled by card, cheque or cash at the time of departure.

Lost property is donated to charity after one month if not retrieved.

Group Bookings and/or use of Function Room

We request one third of the tariff as a reservation fee with the balance to be paid one month prior to arrival. If you are booking within one month of your arrival the total amount is due. Group bookings may be subject to a 10% surcharge in the event the balance of payment is not made prior to 30 days before arrival. In the event of a group booking it is our custom to request a £100 deposit at the time of the booking.

This amount is totally refundable provided:

The need for our recycling is limited to the containers provided or arrangements are made for the disposal.

• The premises left in a clean and tidy condition with dishes, cutlery etc, washed and put away.
  
• In the event that furniture, crockery etc is moved from one cottage to the another, that it all be returned to the original position.

Should it be necessary to rectify the condition of the cottages, function room, recycling, etc there may be a charge deducted from your deposit, based on time and/or damage.

It is only on very rare occasions that we have had any difficulty and never have we had to exercise this option.

Your deposit refund will be credited to your card or a cheque in the post with 24 hours of departure.